Cleobetra Casino Privacy Policy

Introduction to the Cleobetra Casino Privacy Policy

At Cleobetra Casino, we take your privacy seriously. This document constitutes the official Cleobetra Casino privacy policy and explains how we collect, use, store, and protect your personal data when you visit our website at cleobetraaus.com or use any of our services. We are committed to upholding the highest standards of data protection and information security, in full compliance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) where applicable to our international players.

Whether you are registering a new account, making a deposit, playing your favourite games, or simply browsing our platform, you deserve to know exactly what personal information we hold about you, why we hold it, and what rights you have over it. This privacy policy has been written in plain, accessible language to make it as straightforward as possible for Australian players. We encourage you to read it in full before using our services. By accessing or using Cleobetra Casino, you acknowledge that you have read and understood this Cleobetra Casino privacy policy.

If you have any questions or concerns about our approach to data security or the handling of your user data, please do not hesitate to contact our dedicated team via the details provided at the end of this document.

1. Identity of the Data Controller

Cleobetra Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the operator of cleobetraaus.com, we act as the data controller responsible for the personal data you provide to us. This means we determine the purposes and means by which your personal information is processed.

For all matters relating to data protection, privacy, or the exercise of your privacy rights, you may reach our Data Protection Officer (DPO) at:

• Email: [email protected]
• General Support: [email protected]
• Website: cleobetraaus.com/privacy-policy/

We will respond to all privacy-related enquiries within a reasonable timeframe, typically within 30 days, in accordance with applicable legal requirements.

2. Personal Data We Collect

Cleobetra Casino collects a variety of personal data to enable the provision of our services, fulfil legal obligations, and deliver a safe and enjoyable gaming experience. The categories of personal information we collect include:

2.1 Identification Data

• Full legal name
• Date of birth (to verify that you are 18 years of age or older)
• Nationality
• Government-issued identification number or document details (e.g., passport, driver's licence)

2.2 Contact Data

• Email address
• Residential address (including postcode and state)
• Phone number

2.3 Financial Data

• Payment method details (e.g., credit/debit card numbers, e-wallet identifiers)
• Bank account information where applicable
• Transaction history, including deposits, withdrawals, and bonus usage
• Source of funds documentation (for AML compliance purposes)

2.4 Gaming Activity Data

• Games played, bets placed, wins and losses
• Session duration and frequency of play
• Bonus and promotional history
• Responsible gambling tool usage (deposit limits, session limits, self-exclusion requests)

2.5 Technical Data

• IP address and geolocation data
• Device type, operating system, and browser version
• Cookies and similar tracking technologies (see Section 6 for our cookie policy)
• Log files and clickstream data

2.6 Communication Data

• Records of live chat conversations with our support team
• Email correspondence
• Feedback, complaints, and dispute records

2.7 Sensitive Data

In limited circumstances, we may collect sensitive information as defined under the Australian Privacy Act 1988, such as information relating to your health (for responsible gambling purposes) or documentation confirming a disability. We collect sensitive information only where you have given your explicit consent or where permitted by law.

2.8 Data From Third Parties

We may also receive personal data about you from third-party sources, including payment service providers, identity verification agencies, fraud prevention databases, and marketing partners. All third-party data collection is conducted in compliance with this privacy policy and applicable law.

3. How We Collect Personal Data

At Cleobetra Casino, data collection occurs through several channels:

1. Direct Collection: When you register an account, complete the KYC verification process, make a deposit, request a withdrawal, or contact our customer support team, you provide us with personal information directly.
2. Automated Collection: When you browse our website or use our platform, we automatically collect technical and behavioural data through cookies, server logs, and similar tracking technologies.
3. Third-Party Collection: We receive data from payment providers, identity verification services, and fraud-detection agencies in order to process your transactions and comply with our legal obligations.
4. Publicly Available Sources: In some cases, we may collect information from publicly available sources, such as electoral rolls or public social media profiles, for identity verification or fraud prevention purposes.

4. Purposes of Data Processing

Cleobetra Casino data processing activities are conducted for the following clearly defined purposes:

4.1 Account Management

We use your personal data to create, manage, and maintain your player account, including verifying your identity and age, updating your preferences, and enabling you to access all features of the platform.

4.2 Provision of Services

Your user data enables us to deliver a seamless gaming experience across our catalogue of 4,000+ games from 50+ leading providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, and many others. It is also used to process deposits and withdrawals via our range of payment methods, including PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer.

4.3 Legal and Regulatory Compliance (KYC/AML)

As a licensed operator, Cleobetra Casino is required to perform Know Your Customer (KYC) checks and comply with Anti-Money Laundering (AML) regulations. This involves processing identification and financial personal information to verify your identity, confirm your source of funds, and detect and prevent fraud, money laundering, and other illegal activities. KYC verification is mandatory before the first withdrawal is processed.

4.4 Security and Fraud Prevention

We process technical and behavioural user data to protect the integrity of our platform, detect suspicious activity, and prevent unauthorised access to player accounts. Our data security measures include 256-bit SSL/TLS encryption, firewalls, and RNG certification by independent laboratories.

4.5 Responsible Gambling

We use your gaming activity data to monitor for signs of problem gambling and to apply any responsible gambling tools you have requested, such as deposit limits, bet limits, loss limits, session time limits, cooling-off periods (available for 24 hours, 48 hours, 7 days, or 30 days), and self-exclusion (available for 6 months, 1 year, 5 years, or permanently).

4.6 Communication and Customer Support

We use your contact data to respond to your enquiries via live chat (available 24/7) and email (response within 12 hours), send you transaction confirmations, and provide essential service-related notifications.

4.7 Marketing and Promotions

With your consent, we may use your personal information to send you information about bonuses, promotions, and new game releases that may be of interest to you, such as our Welcome Bonus of up to A$500 + 100 free spins across your first three deposits or our VIP Programme spanning five tiers (Bronze, Silver, Gold, Platinum, and Diamond) with cashback rates between 10% and 20%.

4.8 Service Improvement and Analytics

Aggregated and anonymised user data is used to analyse trends, improve our platform's performance, and develop new features that enhance the player experience.

5. Legal Basis for Data Processing

Under applicable data protection law, including the GDPR where relevant, Cleobetra Casino relies on the following legal bases for data processing:

Where we rely on your consent as the legal basis for data processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

6. Cleobetra Casino Cookie Policy

Our Cleobetra Casino cookie policy governs the use of cookies and similar technologies on cleobetraaus.com. Cookies are small text files placed on your device when you visit our website. They help us deliver a better, more personalised experience and allow us to analyse how our platform is used.

6.1 Types of Cookies We Use

6.2 Managing Your Cookie Preferences

When you first visit cleobetraaus.com, a cookie consent banner will be displayed, allowing you to accept or decline non-essential cookies. You can update your preferences at any time via the Cookie Consent Manager accessible in the website footer. You may also configure your browser settings to block or delete cookies; however, please note that disabling essential cookies may prevent you from accessing certain features of our platform. For more information about managing cookies in your browser, please refer to your browser's help documentation.

7. Sharing Personal Data With Third Parties

Cleobetra Casino does not sell your personal data to third parties. We may, however, share your personal information with carefully selected third parties in the following circumstances:

7.1 Payment Service Providers

To process your deposits and withdrawals, we share necessary financial personal data with our payment partners, including providers of PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, and cryptocurrency networks. These providers are bound by contractual obligations and their own privacy policies.

7.2 Identity Verification and KYC Providers

We engage third-party identity verification services to perform KYC checks. These providers process your identification documents and personal information in accordance with strict data protection standards.

7.3 Regulatory Authorities

We are legally required to disclose personal data to regulatory authorities, law enforcement agencies, and government bodies where required by law — for example, to report suspicious activity in compliance with our AML obligations.

7.4 Technology and Service Partners

We work with game providers, software vendors, IT infrastructure partners, and analytics providers who may process certain user data on our behalf. All such partners are required to process data only for the purposes we specify and to maintain appropriate data security safeguards.

7.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

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8. International Data Transfers

As a globally operating casino platform, Cleobetra Casino may transfer your personal data to countries outside Australia, including countries where our servers, payment processors, or third-party service providers are based. These may include countries in Europe, the Americas, and Asia.

When transferring personal data internationally, we ensure that appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities
• Transfers only to countries with an adequate level of data protection as recognised by applicable law
• Binding corporate rules where applicable
• Explicit consent from you where required

If you would like more information about the specific safeguards applied to your personal data during international transfers, please contact our Data Protection Officer at [email protected].

9. Data Security at Cleobetra Casino

Cleobetra Casino data security is a top priority. We implement a comprehensive range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our information security framework includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS technology, ensuring that your personal data cannot be intercepted during transmission.
• Firewalls and Intrusion Detection: Our network infrastructure is protected by advanced firewalls and intrusion detection systems that monitor for and block suspicious activity.
• Access Controls: Access to personal information is strictly limited to authorised personnel who require it to perform their duties. All staff with access to user data are bound by confidentiality agreements.
• RNG Certification: Our games use Random Number Generators (RNGs) certified by independent testing laboratories to ensure fairness and integrity.
• Regular Security Audits: We conduct periodic security assessments to identify vulnerabilities and strengthen our data protection measures.
• Secure Data Storage: All personal data is stored on secure servers with restricted physical and electronic access.

While we take every reasonable precaution to protect your data, no method of electronic transmission or data storage is completely secure. We therefore cannot guarantee absolute information security, and encourage you to also take steps to protect your account, such as using a strong, unique password and never sharing your login credentials with others.

10. Data Retention

Cleobetra Casino retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our data storage and retention periods are as follows:

Upon the expiry of applicable retention periods, your personal data will be securely deleted or anonymised in accordance with our internal data storage procedures and our obligations under the Australian Privacy Act 1988.

11. Your Privacy Rights

As an Australian player, you have a number of important privacy rights under the Australian Privacy Act 1988 and the Australian Privacy Principles. Where the GDPR applies, you may have additional rights. Cleobetra Casino is committed to facilitating the exercise of your privacy rights promptly and without undue delay.

11.1 Right of Access

You have the right to request a copy of the personal data we hold about you. This is sometimes called a Subject Access Request (SAR). We will respond to your request within 30 days and provide the information in a clear, accessible format.

11.2 Right to Correction

If any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You may also update certain information directly from your account settings page.

11.3 Right to Deletion

In certain circumstances, you have the right to request that we delete your personal data. Please note that we may be required to retain certain data to comply with our legal obligations (for example, AML record-keeping requirements), and in such cases we will explain this to you when we respond to your request.

11.4 Right to Restrict Processing

You may request that we temporarily restrict the data processing of your personal information — for example, while we are verifying the accuracy of data you have contested, or while you are exercising your right to object.

11.5 Right to Data Portability

Where technically feasible, you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to have that data transferred to another data controller.

11.6 Right to Object

You have the right to object to the data processing of your personal information where we rely on our legitimate interests as the legal basis. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time.

11.7 Right to Withdraw Consent

Where we process your personal data based on your consent (for example, for marketing communications or the use of non-essential cookies), you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal.

To exercise any of the above privacy rights, please contact our Data Protection Officer at [email protected] or our general support team at [email protected]. We may need to verify your identity before processing your request to protect the security of your account and personal information.

12. Supervisory Authority — OAIC

If you are not satisfied with how Cleobetra Casino has handled your personal data or responded to your exercise of privacy rights, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: [email protected]
• Post: GPO Box 5218, Sydney NSW 2001

We would, however, appreciate the opportunity to address your concerns directly before you approach the OAIC, so please contact us first at [email protected].

13. Children's Privacy

Cleobetra Casino is strictly an adults-only platform. Our services are not intended for, and we do not knowingly collect personal data from, individuals under the age of 18. All players must verify their age during the KYC process, and any account found to belong to a minor will be immediately suspended and the relevant data securely deleted. If you believe that a minor has provided us with personal information, please contact us immediately at [email protected].

14. Changes to This Privacy Policy

We may update this Cleobetra Casino privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will notify registered players by email or via a prominent notice on our website. The date at the top of this page will always reflect when the most recent update was made.

We encourage you to review this privacy policy periodically to stay informed about how we protect your personal information. Continued use of our services after any changes have been posted constitutes your acceptance of the updated Cleobetra Casino privacy policy.

15. Contact Our Data Protection Officer

For any questions, concerns, or requests relating to this privacy policy, Cleobetra Casino data protection practices, or the processing of your personal data, please contact our dedicated Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via cleobetraaus.com

Our team is committed to responding to all privacy-related enquiries within 30 calendar days. For urgent security matters concerning your account or suspected unauthorised access to your user data, please contact our live chat support immediately.

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Frequently Asked Questions — Cleobetra Casino Privacy Policy

What personal data does Cleobetra Casino collect?

Cleobetra Casino collects a range of personal data including identification information (name, date of birth, ID documents), contact details (email address, phone number, residential address), financial data (payment method details, transaction history), gaming activity data, technical data (IP address, device information), and communication records. Full details of our data collection practices are set out in Section 2 of this privacy policy.

How does Cleobetra Casino protect my personal information?

Cleobetra Casino data security relies on industry-leading measures including 256-bit SSL/TLS encryption, advanced firewalls, strict access controls, and regular security audits. All staff with access to personal information are bound by confidentiality agreements. Our information security framework is designed to protect your user data against unauthorised access, disclosure, and loss. For full details, see Section 9.

Does Cleobetra Casino use cookies?

Yes. The Cleobetra Casino cookie policy (Section 6) explains that we use four types of cookies: essential, analytical, functional, and marketing. Essential cookies are required for the site to function and cannot be disabled. You can manage your preferences for other cookies via our Cookie Consent Manager at any time.

Can I request deletion of my personal data?

Yes. You have the right to request deletion of your personal data held by Cleobetra Casino, subject to certain legal retention obligations. To submit a deletion request, please email [email protected]. We will respond within 30 days and explain clearly which data we are able to delete and which we are legally required to retain.

Who can I contact about privacy concerns?

For all matters relating to Cleobetra Casino privacy, your privacy rights, or data protection, you can contact our Data Protection Officer at [email protected] or reach our support team via live chat 24/7 or at [email protected]. If you are unsatisfied with our response, you may lodge a complaint with the OAIC at www.oaic.gov.au.

Does Cleobetra Casino share my data with third parties?

Cleobetra Casino does not sell your personal data. We share personal information only with payment processors, KYC/identity verification providers, regulatory authorities (where legally required), and technology partners who assist us in delivering our services. All third parties are subject to strict data protection and confidentiality obligations. See Section 7 for full details on third-party data processing.

How long does Cleobetra Casino retain my personal data?

Cleobetra Casino data storage periods vary by data type. Financial records are retained for a minimum of seven years to meet regulatory requirements, while account data is typically kept for the duration of your account plus five to seven years after closure. Technical log data is retained for up to 12 months. All retention periods are aligned with applicable law. See our full retention schedule in Section 10.

What are my rights regarding my personal information?

Under the Australian Privacy Act 1988 and, where applicable, the GDPR, you have a number of privacy rights in relation to the personal information held by Cleobetra Casino, including the right to access, correct, delete, restrict, or port your data, the right to object to certain data processing, and the right to withdraw your consent. Full details of these privacy rights are set out in Section 11 of this privacy policy.